A few months ago I started to post about my initial experiences with Afternic and Snapnames. I don’t want to declare a winner yet as I think you need a good year of data to really make any conclusions. I will say this; today I realized that I forgot my Snapnames account manager’s name, I had to search through some emails to find it! We haven’t talked in over a month, I’ve heard very little from him about my domains or how I could improve my listings/performance with his service.
Ted, on the other-hand, my account manager over at Afternic has a regular home in my email box. We email at least weekly and his number is in my cellphone. When I buy new names I email them to him and he quickly sends back suggested pricing and his opinion of the names. We have a phone call every few weeks as well to go over everything at a high-level. I feel like part of a team with Afternic and know that they’re actively watching my names and promoting them every opportunity they get.
After paying about $150 to transfer my domains to Snapnames’s registrar I’ve got radio silence from my account manager and little insight into how my domains are being promoted.
As always I will continue to share my honest, unbiased opinions about my experiences. Like I said at the beginning of this post; I’m not declaring a winner yet, but I think it’s nice to take a step back during a study and look at where you are. Right now I’m on a clear course with Afternic, Snapnames has left me wondering what they are doing to sell my names…
Thanks for sharing your experience with us.
I have had similar experience with moniker the way you have with snapnames (SnapNames has now acquired moniker).
In simple words I do NOT want to have anything to do with the Moniker people since they treat their customers (domain name owners like “trash”) and yet without the domain name owners they would have NO business at all.
You will find that there are many more Online Company’s that do not care about customers from domain name registrars / resellers, second party domain name brokers to Parking Company’s which advertise that they pay 60-100% revenue share if the domain name owner park their domain names with them when in reality they pay next to nothing in pay per click revenue (2-10 cents per click).