Okay Domain Investors, let’s hear it – how can Go Daddy improve and keep your business?

Yes, this headline probably caught some attention, it was designed to do that, and well, it’s long overdue. I’ve been a Go Daddy customer for over a decade and I’m leaving, but it sucks because I really love the Go Daddy team. From Paul to Joe, Amy to Brett, there are so many awesome people at Go Daddy, I’ve stayed as long as I have because of the insanely amazing team they’ve built.

That being said, I can’t ignore it any more and I know many people in the domain investing world are in the same place. The reality is that Go Daddy has bloated, buggy software that at least for me, isn’t reliable enough for me to keep assets that are my core investment focus in life.

I’m currently moving my domains to NameCheap and Dynadot and comparing the two, I’m a big fan of both. NameCheap is my current fav because of the CEO Richard Kirkendall who is someone I’ve looked up to for years, he’s the kind of founder I strike to be. Richard is team-focused and the whole team (or at least everyone I’ve talked to over there) loves him, oh, and their software works, you can register, buy, sell, and transfer domains names and it’s seamless.

Go Daddy on the other hand, and like I said above, I love the people, but the software is broken and it’s time to just say it publicly and let others share their experience. To-date, Go Daddy’s website is the only site on the Internet that I visit that loads in Spanish and only gives me the option of Spanish unless I change my location to Canada, but then switches my currency to CAD 🤦‍♂️ Couple this with random errors I get when I try to buy domains, transfer domains, or view my own portfolio and I’m honestly just baffled. Ten years ago Go Daddy had a much better, more reliable platform than they do today, at least for me, and I’m confused.

For those who have been reading my blog for years, you know I’m a positive guy, and like I said, I really do love the people who work at Go Daddy. Sometimes I think anger gets misplaced – the people we know and love and probably most of the people at Go Daddy now aren’t responsible for the bloated code beast they have today. But at this point it feels like it’s time to let our voice be heard, while domain investors aren’t the focus of Go Daddy, and they could be a happy profitable public company without us, I still think it’s worth one last shot at real change.

So if you use Go Daddy as a domain investor and have some ideas on how things could improve, share it below. I can tell you that I’ll do my part and pass it along to some of the awesome people I know, and maybe together, with our voices combined, we can enact positive change. Worth a shot right?

You know that to do – comment and let your voice be heard!

{ 12 comments… add one }

  • amplify July 7, 2021, 8:59 pm

    They may want to appease their investors with all the extra profit they’re bound to make from these changes suggested by the users and start handing out a dividend.

  • Emeka July 7, 2021, 11:38 pm

    Thank you for speaking out.I was of the impression that those who are friends with Joe and Paul wouldn’t be able to speak up because of their closeness. Whoever is in charge of the designers handling the website ,should be fired .Don’t they see innovation at dynadot and Namecheap.Easy to navigate and not a pain .I would be moving my names to dynadot and already begun but still have names at godaddy. I would see if I can negotiate more deals as dynadot is really customer friendly and let’s you do a lot as a good paying customer .

    Godaddy is too greedy and DONT CARE otherwise, we wouldn’t be complaining of their buggy site and lack of slow implementation of new ideas .

    New sites like dynadot,namecheap which I use and can speak about ,are just good alternatives .

    Will definitely be moving more names to dynadot as I have been doing if I can get a fair deal on some extension.

  • Don M July 8, 2021, 12:11 am

    What I love about godaddy is they will freely sell your name when a consumer makes an inquiry at the home page. Instead of just sending the inquiry to you since it is registered with them they will take that lead and charge 20% commission and $119. Why does not anyone care about this. The company is most likely taking millions of dollars from owners this way. That $8 dollar domain is not worth keeping with them how about that! The issue here is that it is probably buried in the TOS of godaddy, so maybe you do give them permission based upon TOS.

    • Paul Nicks July 8, 2021, 2:39 pm

      Don, that’s not how our broker product works. The $119 fee is for the buyer to hire our professional brokers to locate the owner of the domain and negotiate a fair price on behalf of the buyer. If you, as a domain owner, do not wish to sell the domain then it really easy to say “no thanks”.

  • Mo July 8, 2021, 8:24 am

    Names at Uniregistry under “make offer” get to also be posted at Godaddy.
    However when someone decides to make an offer at Godaddy the name immediately goes to Godaddy auction with whatever the person bid and with 80 days or so as the auction time.

    That does not make sense at all (!!)
    It gets the potential buyer to think that the owner might actually accept his bid since there is no offer/counter offer.

    In addition it keeps it open for 80 days or so(!)
    That means that the buyer will wait it out in the hope that he won’t be outbid and that the owner will accept the bid.

    The whole thing doesn’t make sense at all. It should just be a make offer/counter offer option that they used to have and possibly still have. However, when it comes to Uni names they mess this up big time. I tried different variations trying to list on Afternic and see what it does at Godaddy and likewise at UNI and see what it does at Godaddy. It does not work.

    • Paul Nicks July 8, 2021, 2:45 pm

      Happy to look into this further if you can email me a domain example (paul@godaddy).
      Uni-listed domains were added into the Afternic feed after we acquired Uni. Afternic distributes inventory to most major registrars and GoDaddy Auctions to give the broadest audience and best chance for a sale. The GD Auctions listings are only good for 90 days before they automatically re-list for another 90 days. If we get an offer, it is not binding for 90 (or 80) days, and it isn’t an active auction that can be bid up, it is considered make offer, which exactly what you say you are looking for.

  • Joe July 8, 2021, 6:16 pm

    They can’t keep my business.

    1) They have become a rip-off on registration/renewal fees since the early days.
    2) They are part of the big mafia censorship group of companies.
    3) Many of the things they do work against domainers.
    4) Their hosting uses their own software instead of CPanel.
    5) They just seem to have destroyed their reputation over the years and become too big and greedy.

    I’m shocked that they still have so many people withe them. It must be the dumb or lazy tax that keeps people there.

    • Drew Wash July 9, 2021, 7:38 am

      Recently I had the thought that they are going the path of Network Solutions.

      Concentrating on the upgrades and cash grabs. All those marketing addons have likely been piled on in a haphazard way creating chaos. A headache I’d hate to deal with.

      I hoped that they purchased Uniregistry to give investors an alternative tool. I was wrong.

  • Joe July 9, 2021, 11:04 am

    I agree their software is bloated but this is not the reason why I’m stopping using GoDaddy. IMO their biggest fail is the way they let users list domains for sale. In the last month I found 2 1-keyword .com’s that were for sale via auction with a BIN price of low $x,xxx and mid $x,xxx, I bought them and after a few weeks I received a refund because in one case the domain was no longer owned by the original lister and in another the domain was listed fraudulently.

    While a low $x,xxx BIN for a 1-keyword .com should certainly raise a red flag, a domain investor can’t simply ignore a great listing and let someone else test its validity. Furthemore, everytime, it sucks to wait 1 or 2 weeks during which you wonder whether the purchase is genuine or not. And, as many (not to say all) of you fellow domainers know, it’s frustrating to eventually find out it isn’t and realize you have waisted time and have locked a good chunk of your liquidity, which maybe made you lose a great buying opportunity somewhere else in the meantime.

  • Mark Thorpe July 9, 2021, 11:44 am

    GoDaddy is just too big now, corporate profits and shareholders come first. Domain Investors come last.

  • dogedoamin July 13, 2021, 8:10 pm

    GoDaddy is slowly regressive. I think the platform DogeDomainSwap is very good. I recommend you to have a try

  • bobby July 15, 2021, 8:40 pm

    Godaddy sucks. 20% commish? Screw them!
    Delisted all my Afternic listings.
    Going to Dan 2.0.
    GoDaddy RIP


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