Small Business Saturday: Hostgator Sees Increased Downtime in 2011

Small Business Saturday



In this edition of Small Business Saturday I’ll be talking about the importance of finding a reliable hosting partner. Let’s face it, you can build the most incredible website in the world but if it’s not up and available all the time, you might find your visitors seeking greener pastures. I’ve been a big fan of Hostgator’s for some time now however so far 2011 has been a rough year for the hosting company.

About two weeks ago all my hostgator sites slowed to a halt. After talking with their technical support department they said there was an issue with the server and it would take an unknown amount of time to fix. It took about four hours until the issue was resolved rendering many of my sites inaccessible to anyone including myself.

I’m not a one-strike your out kind of guy so I gave them the benefit of the doubt and things were fine for a couple of weeks. Now today, the server is acting up again and slow as molasses. Some of my sites are accessible, some aren’t. As a small business owner its things like this that can impact your business and waste your time. I know I’m done wasting my time, see you later Hostgator, time to move to a more reliable provider.

Right now I’m think of picking a co-located server here in Los Angeles, part of growing your business it is partnering with the right companies and picking the right technologies that makes a difference in the long run. The great thing about a co-located server is that you get an entire computer dedicated just to your business and you can easily scale the server as your business grows.

I will update all of you on which service I provided and how the setup/configuration experience was. Time to take my hosting to the next level…is it time for you to do the same?

{ 7 comments… add one }

  • D.Ray April 2, 2011, 2:36 pm

    I am with HostGator and the same things have happened to my sites.
    Looks like I need to do away with my HostGator account too.

  • Ed April 2, 2011, 4:41 pm

    slow websites or websites that are down can have an affect to your SERPs as well.

  • TeenDomainer April 2, 2011, 7:12 pm

    I have been with hostgator for some time now and have not noticed anything yet but I am going to check a few more of my sites to see.

  • Poor Uncle April 3, 2011, 5:26 pm

    Hi Morgan,
    I have a website hosted by Godaddy currently on an economic hosting plan and it it quite slow.

    I have been wanting to move it for some time…I log onto my account today..and happen to spot that Godaddy’s offering a new hosting plan called 4 Generation Hosting on a GRID…and it suppose to make my website faster and more reliable. It cost the same as what I have now. Unfortunately, it does not support migration from my legacy hosting account. In another word, I’d need to cancel my current hosting account & open another one called 4 GH hosting account. Basically, have to backup my data and reinstalling everything just like as if I go with another hosting company.

    Have you heard of 4GH? Is that the latest and greatest? What do you recommend I do? I Know you currently have bad experience with HostGator…but I just bought a hosting account with them not too long ago…and was thinking of hosting it with them…since it is at least 20% faster (which is not that fast) than what I have now.

    I don’t really care what technology it is using…I just want my website to be fast and reliable. I notice you still have Hostgator banner at the bottom of your blog….so maybe you still thing they are good?

  • Hot Dog Lover April 3, 2011, 5:55 pm

    I have been with Hostgator for a couple of years and have always found them to be one of the most reliable hosts out there. Reading this though has me concerned, so I am going to be checking my sites on a regular basis in case it is happening and I’m not aware of it. Thanks for the heads-up.

  • Aaron April 10, 2011, 8:29 am

    Been a hostgator user for a couple of years now..

    Just got hit by 2 crashes I believe. Never really had a problem though I did notice it’s been a little slow the last couple of weeks…then sped up again.

    Will keep track. Still got 2 years on my current contract =.=

  • marie mcclanahan August 25, 2011, 11:38 am

    We had our sites down over the weekend and have suffered SEVERELY in google referred and organic traffic. Hostgator! !! We just set up with them this summer, and I don’t want to switch now, but we might have to. We were increasing our visits every day, until this, now we are back at 1/6 of what we had been before it happened.


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