Throwing In The Towel With Moniker: Lack Of Support Leaves Domainers Hanging

Well today I’ve finally made the decision to throw in the towel after years with Moniker. Over the weekend I registered a domain at Moniker and when trying to adjust the DNS settings found a major bug in their system. In the end, something that I can do in five seconds on Go Daddy or any other registrar actually just failed on Moniker and created weird duplicate entries.

Normally, when I hit a speed bump I call the company. With Go Daddy I have an account manager but even before that I would always get in touch with someone almost instantly. Same is true for Hostgator. With Moniker I called support this morning, sat on hold for about ten minutes and then was told to leave a message and that someone would get back to me within 24-hours.

This for me is where I have to throw in the towel. Not only is the system buggy and producing errors, but when I try to call to get help with it, I end-up with a voicemail and no clear way of knowing when I’ll hear back. So it is with a bit of sadness that I bid farewell to Moniker, a service that had great potential, but has clearly fallen very short of being something Domainers can comfortably use.

I will be moving all my names from Moniker to Go Daddy which has been my favorite registrar for years. I know some people have some strong negative feelings towards Go Daddy but if you are a VIP with them and have an account manager it’s honestly a great experience.

So farewell Moniker, it’s been a wild ride over the last few years, and I think I held-out longer than most giving the service a fair chance. As a Domainer we often need to fix mission-critical things on the registrar level and if it takes up to 24-hours to fix, that is a very big deal.

As always I’d love to hear from you, good or bad, comment and let your voice be heard!

{ 7 comments… add one }

  • 94 Media March 12, 2012, 11:25 am

    Funny you post this Morgan, last night I renew 5 names, I get refund for 2 back, did not go through, I change nameservers on 7 domains none went through, only have 10 domains left there so guess should just move them out of Moniker.

  • dnalogic March 12, 2012, 11:39 am

    We have one .tv domain registered there (or not, depending upon who we talk to and how their servers feel). After having a few years of great service, something happened and eventually we just gave on up the long Transatlantic waits on the phone to maybe speak to a real person who was unable to solve our “problem”. I say “problem” – but I mean everyday domain stuff. It’s buggy, unfriendly, and I have the direct line to my GoDaddy account manager – I call at his office hours and bing – fixed.

    I’d love to see Moniker come roaring back and provide proper competition (if only because that keeps prices down).

  • Abdu Tarabichi March 12, 2012, 11:40 am

    I think you threw in the last towel, as everyone I know already moved out 🙂

  • March 12, 2012, 11:48 am

    Moniker really hasn’t been the same since Monte departed. He was the glue holding that place together. GoDaddy does a pretty good job at customer service, especially if you have more than a handful of domain names, though truth be told, I do miss the old Moniker.

  • BullShitWebsites March 12, 2012, 12:06 pm

    When I called Godaddy,  I get to chat  and “play”with the goDaddy gals.

    That what I  called customer service at the finest.

  • Bill Eisenmann March 12, 2012, 12:14 pm

    Sad to see it come to this. I had a very helpful account manager at Moniker until a few months ago when they cleaned house. Nothing to keep me there now.

  • Morgan Linton March 12, 2012, 3:20 pm

    Thanks for all the feedback everyone, just did a new post based on an update from John. 


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