When responding to inbound offers on a domain, is it better to respond right-away or wait a day or two?

Question

There’s been an ongoing debate in the domain industry that has been top-of-mind for me lately, so I thought I may as well pose the question to all of you. While the title of the post pretty much says it all, I may as well go into a bit more detail here.

When you get an inbound offer on a domain name I’ve found there’s two different opinions on what you should do. Some people recommend responding as quickly as possible, you have a potential sale ready to happen so you want to jump on it before they possibly pick another name.

Another school of thought recommends waiting a day or two to show the potential buyer that you aren’t eager to sell and therefore strengthening your position and helping you secure a higher price.

Of course, any time I pose a question I have to answer it, so here’s my two cents. Personally I like to respond quickly. At the end of the day I am trying to sell my domains and I want to let a potential buyer know that if they email me, I’ll get back to them right-away.

In my opinion, when it comes to sales, it’s people dealing with people, and I personally like to work with people who are responsive. While waiting a day or two might potentially give me some leverage or show that I’m not as concerned about selling the domain, I also think it could show that I’m going to be a pain in the ass to deal with, so if the buyer is looking at multiple domains, I’ll end up at the bottom of the list.

That’s my two cents but I want to hear from you. When you get an inbound offer on a domain name do you think it’s better to respond right away or leave the potential buyer hanging for a day or two?

{ 16 comments… add one }

  • DK January 22, 2020, 9:06 pm

    I think i seen from both go daddy and uniregistry presentation pretty strong conformation that answering in first 24 hours increases chance of sale. I personally answer asap. That said once negotiation starts, i often will wait a day before responding. infact last year i am pretty sure i lost on the cusp sale because i responded too quickly to the counter offer. I waited few hours to respond, and i am pretty sure extra day would have made a difference in this specific case.

    Reply
  • Michael January 22, 2020, 9:45 pm

    I normally wait 1-2 hours before replying. Responding within seconds seems a bit desperate, while waiting too long is indeed unprofessional.

    Reply
  • Ethan January 22, 2020, 10:42 pm

    Personally, I think online support is very important to a business entity so I would respond as soon as possible. And I would respond with a calm and professional tone and void using exclamation marks if not necessary so that my response would not look excited and desperate.

    This might varies from person to person, but the faster a business entity responds to my question, the more industrious and professional I think they are. If I have to wait for more than 12 hours to get a response from a business entity, I tend to think that they probably isn’t a serious business.

    Reply
  • akanksha January 22, 2020, 11:32 pm

    I think this is very important to reply as soon as possible because this shows how much the business is involved with there customer’s also this seems to be more diligent. while replying late for like 10 to 13 hours makes the business look unprofessional.

    Reply
    • The world January 23, 2020, 3:18 am

      The world has 24 timezones…

      Reply
  • Darko January 23, 2020, 3:09 am

    I always respond as soon as possible.
    I also like a fast responce from the seller if I’m buying.

    Reply
  • Ravi January 23, 2020, 3:48 am

    I try to respond within 24 hours of inquiry…

    whenever I receive a price request through Afternic they clearly mention importance of replying quickly to any query…I believe this point was touched by Paul Nicks in NamesCon’s speech…along with higher number of names sold at BIN priced names.

    like many says BIN is best for below $ 10k priced names…immediate response is next best thing to make sure some deal moving forward.

    immediate response shows our interest too…after all we all are domain “investors” sale happening or not is another thing…but our response is brings us one step closer to making a deal.

    I am surprised there is no comment someone saying you are “desperate” if you reply immediately….wait for it…someone will come and say that 😉

    Thanks,
    Ravi.

    Reply
  • Jon Schultz January 23, 2020, 5:40 am

    I agree that a prompt initial response is generally best. What I feel uncertain about, though, is how long to wait, after I’ve quoted a price, to send a follow-up message if no response has been received, and how best to word that follow up.

    Reply
  • Jose January 23, 2020, 7:32 am

    Respond with interest and imply that there is a possibility, of my interest give an answer two days, thank me and many this thanks is not true.

    From what I have obtained, responding is not of my interest.

    Reply
  • Bobby January 23, 2020, 6:38 pm

    Easy.
    Right away!
    Strike while the iron is Hot and let them know you are interested in Potentially making a Deal.

    Reply
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    Thanks

    Reply
  • Kushagra April 10, 2020, 10:36 am

    I agree that a prompt initial response is generally best. What I feel uncertain about, though, is how long to wait, after I’ve quoted a price, to send a follow-up message if no response has been received, and how best to word that follow up.

    Reply
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